Refund Policy

Last updated: June 25, 2026

Thank you for choosing Vektracer!

You can submit a request to obtain a full or partial refund of your vehicle history report within 14 days after your purchase. If the refund request is not received within this timeframe, you will not be eligible for a refund.

Please note: The reliance on any vehicle history report when purchasing a vehicle is at your own risk. We cannot be held liable for any purchases you make in reliance on our reports.

Subscriptions & Trials

Some plans start with a paid trial that automatically converts into a recurring monthly subscription. You see the exact trial price, renewal price, billing frequency, and that it auto-renews before you pay, and you must actively confirm your agreement. Here's exactly how refunds and cancellations work for those plans.

1. The trial fee

The one-time trial activation fee is fully refundable within your trial period if you're not satisfied — even if you've already viewed a report. Just contact us before your trial ends and we'll refund it and cancel the subscription so you're never charged the monthly price.

2. Monthly renewal charges

Cancel anytime. Cancelling immediately stops all future charges. You keep access until the end of the period you've already paid for.
Accidental renewal. If you forgot to cancel, we'll refund your most recent monthly charge when you request it within 5 days of that renewal and have used no more than one report in the new cycle.
Once you've used more than one report in a billing cycle, that month is considered delivered and is non-refundable, but you can still cancel to prevent the next charge.

3. How to cancel

Cancellation is self-service and takes seconds — no phone call required. Sign in and open your dashboard to cancel or manage your subscription at any time, or email support@vektracer.com and we'll take care of it for you.

Report quality guarantee

This applies to every report — whether bought on its own, with a credit, or under a subscription. If a VIN can't be decoded we automatically issue a full refund of that charge, and if no history records are available we automatically refund 50%. You never lose money on a report we couldn't deliver.

Valid Refund Reasons

You received an empty report

You were charged twice for the same report

Technical error prevented report delivery

Invalid Refund Reasons

Inaccuracies in a report

Incomplete report (some data may not be available for all vehicles)

Untimely report delivery

Change of mind after viewing the report

How to Request a Refund

To submit a refund request, please email us with the following information:

Email Subject:

Refund Request

1 Your email address

2 Vehicle VIN number

3 Reason for the refund

4 Your full name

5 Date of purchase

6 Last 4 digits of card used

Get in Touch

Send your refund request to:

support@vektracer.com

We typically respond within 1-2 business days